nubo Terms & Conditions

1 Acceptance of Terms

By accessing, registering with, or using the nubo platform in any capacity — including browsing the website, creating an account, making a deposit, placing a wager, or claiming a bonus — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), the nubo Privacy Policy, and any additional rules, guidelines, or promotional terms published on the nubo platform from time to time.

If you do not agree to any part of these Terms, you must immediately stop using the nubo platform and must not create or maintain an account. nubo reserves the right to modify these Terms at any time. Continued use of the platform following notification of any changes constitutes acceptance of the revised Terms.

2 Eligibility

To register and use the nubo platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. nubo strictly enforces the minimum age requirement and will close any account where the holder is found to be under 21.
• You are accessing nubo as an individual player acting on your own behalf, and not as an agent, representative, or employee of any third party.
• You have not been excluded from the nubo platform voluntarily or by nubo enforcement.
• You are not a current employee, contractor, director, or close family member of an employee of nubo or any of its technology or payment partners where such participation would create a conflict of interest.
• You are accessing nubo on a fully voluntary basis and acknowledge that online gaming carries financial risk.
• You have assessed your local legal obligations and accept sole responsibility for compliance with any applicable laws in your jurisdiction.

nubo does not make representations as to the legality of online gaming in any specific jurisdiction. It is your responsibility to determine whether accessing and using nubo is lawful in your location before doing so.

3 Account Registration

3.1 Single Account Policy

Each individual person may hold only one nubo account. Opening multiple accounts — whether using the same or different personal details, devices, payment methods, or IP addresses — is strictly prohibited. Where duplicate accounts are identified, nubo reserves the right to close all associated accounts and void any balances, bonuses, or winnings contained within them.

3.2 Accuracy of Information

You are required to provide accurate, complete, and truthful information at all stages of account registration and at any subsequent point when information is updated. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and contact number. Providing false or misleading information is grounds for immediate account closure and potential forfeiture of funds.

3.3 Account Security

You are solely responsible for the security and confidentiality of your nubo account credentials, including your username, password, and any two-factor authentication codes. You agree not to share your account credentials with any third party. nubo will never contact you to request your password through any channel. If you suspect that your account has been accessed without your authorisation, you must contact nubo support immediately and change your password without delay.

3.4 Account Currency

nubo accounts for players based in Bangladesh are denominated in Bangladeshi Taka (BDT). All deposits, withdrawals, balances, wagers, and bonus amounts are expressed in BDT using the ৳ symbol. nubo does not currently support multi-currency accounts.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

nubo accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Payment method availability may vary and is subject to change. nubo will communicate any changes to payment method availability via the platform's announcement section.

4.2 Minimum and Maximum Amounts

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum single-transaction deposit and withdrawal limits vary by payment method and account verification tier. Players who have completed full identity verification may be eligible for higher transaction limits. nubo reserves the right to adjust limits at its discretion and will notify affected players accordingly.

4.3 Processing Times

Deposits via bKash, Nagad, Rocket, and Upay are credited to the nubo account balance within 30 seconds of confirmed payment gateway receipt under normal operating conditions. Withdrawals to mobile wallets are processed within 30 minutes during peak support hours (6 AM – 2 AM BST, UTC+6). Withdrawals requested outside peak hours are processed at the start of the next peak window. nubo is not responsible for delays caused by third-party payment provider outages or maintenance windows.

4.4 Verification for Large Withdrawals

Withdrawal requests exceeding ৳10,000 in a single transaction, or ৳50,000 cumulative within a 30-day period, may be subject to enhanced identity verification before processing. nubo will contact the account holder via the registered email address to request the necessary documentation. Failure to provide satisfactory verification within 14 days may result in the withdrawal request being cancelled and returned to the account balance.

4.5 Own Account Restriction

You may only deposit to nubo using payment methods registered in your own name. You may not use payment methods registered to another person. Similarly, withdrawals will only be processed to a payment method held in the same name as the nubo account. Any breach of this rule may result in account suspension and funds review.

5 Bonuses & Promotions

5.1 Welcome Bonus

New players who register a verified nubo account and make a qualifying first deposit are eligible for a welcome bonus of up to ৳20,000, calculated as 100% of the first deposit amount up to the stated maximum. The welcome bonus will be credited to the player's bonus balance within five minutes of the qualifying deposit being confirmed.

5.2 Wagering Requirements

All bonuses — including the welcome bonus, reload bonuses, free spins, and any other promotional credit — are subject to wagering requirements. Wagering requirements for each promotion are stated clearly at the time the bonus is offered and displayed in the player's active bonus section. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.

5.3 Bonus Expiry

Bonuses that are not activated within 30 days of being credited will expire and be removed from the account without notice. Activated bonuses for which the wagering requirement has not been completed within 60 days of activation will also expire. nubo will send reminder notifications to the registered email address before expiry where technically feasible.

5.4 Abuse and Exploitation

nubo reserves the right to withdraw any bonus, cancel any associated winnings, and suspend an account where there is reasonable evidence that a player or group of coordinated players has abused the bonus system. Prohibited bonus abuse includes, but is not limited to: placing low-risk opposing bets to artificially satisfy wagering requirements; using multiple accounts to claim the same bonus; and systematically exploiting promotional terms in a manner inconsistent with normal recreational play.

5.5 Promotional Changes

nubo may modify, suspend, or discontinue any promotion at any time. Changes to ongoing promotions will be communicated via the platform's announcement section. nubo's decision on all bonus and promotional matters is final.

6 Betting Rules

6.1 Placement and Acceptance

A bet or wager is accepted and binding only when nubo's system has confirmed its receipt and issued a confirmation reference. In the event of a technical fault at the point of bet placement, nubo reserves the right to void the bet and return the stake to the player's account balance. It is the player's responsibility to verify that bets have been accepted correctly before the relevant event commences.

6.2 Minimum and Maximum Stakes

Minimum and maximum stakes per bet, per round, or per spin vary by game type, provider, and table configuration. Current stake limits are displayed within each game interface. nubo reserves the right to impose individual account stake limits at any time, particularly where there is evidence of systematic exploitation of pricing errors or odds anomalies.

6.3 Voided Bets

Bets may be voided by nubo in the following circumstances: manifest pricing errors (where odds or multipliers were published due to a technical error at a level materially different from the correct market price); postponed or abandoned sports events where specific rules do not provide an outcome; or where nubo has reasonable grounds to believe that the integrity of the event has been compromised. Voided bets will have their stake returned in full to the account balance.

6.4 Game Fairness

All slot and table game outcomes on the nubo platform are determined by certified Random Number Generator (RNG) software. RNG outputs are statistically independent between rounds and cannot be influenced by nubo, game providers, or players. Return to Player (RTP) percentages for slot games are published within each game's information panel. Live dealer games are operated by certified third-party providers including Evolution Gaming and Ezugi.

7 Prohibited Conduct

The following conduct is strictly prohibited on the nubo platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities:

• Using the platform for any unlawful purpose, including money laundering, fraud, or financing of any illegal activity.
• Providing false, misleading, or fraudulent information at registration, during verification, or at any subsequent point.
• Attempting to access, reverse-engineer, interfere with, or compromise any part of the nubo platform's software, systems, or security infrastructure.
• Using automated tools, bots, scripts, or artificial intelligence to interact with the platform in place of genuine human play.
• Colluding with other players in live dealer games, poker-style games, or any other format where coordination between players would provide an unfair advantage.
• Exploiting software errors, glitches, or pricing anomalies to gain a mathematical advantage not intended by nubo.
• Attempting to charge back or reverse a deposit made via any payment method while retaining the corresponding gaming balance or winnings.
• Registering or allowing any person under the age of 21 to use your nubo account.
• Holding or operating multiple accounts on the nubo platform in violation of the single account policy.

8 Account Suspension & Closure

8.1 Closure by nubo

nubo reserves the right to suspend or permanently close any account at its sole discretion, including where: there is a breach of these Terms; identity verification cannot be satisfactorily completed; suspicious activity is detected; the account has been inactive for more than 24 consecutive months; or nubo decides to withdraw services from a particular jurisdiction or player segment.

8.2 Closure by the Player

You may request the closure of your nubo account at any time by contacting the support team via live chat or email. Upon receiving a closure request, nubo will process any pending withdrawal of the remaining balance to the player's registered payment method within five business days, provided that no pending verification or investigation is outstanding.

8.3 Self-Exclusion

Players who believe they may have a problem with gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed within 24 hours of confirmation. During a self-exclusion period, the account is locked, all marketing communications are suspended, and the player will not be permitted to re-register. For guidance on self-exclusion and responsible gaming tools, please refer to the nubo Responsible Gaming page.

9 Responsible Gaming

nubo is committed to promoting safe and responsible gambling. The platform provides all registered players with access to a suite of responsible gaming tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible directly from the account settings panel.

nubo strongly encourages all players to gamble within their means, to treat gaming as a form of entertainment rather than a source of income, and to take regular breaks. If you feel that your gambling is becoming difficult to control, please contact nubo support immediately or visit the Responsible Gaming page for guidance and external help resources.

10 Intellectual Property

All content on the nubo platform, including but not limited to text, graphics, logos, game interfaces, software, audio, video, and structural design, is the property of nubo or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the nubo platform for personal, recreational, and non-commercial purposes only.

You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any part of the nubo platform without the prior written consent of nubo. Game content provided by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective provider and is subject to their own licensing terms.

11 Privacy & Data

nubo collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering with nubo, you consent to the collection and processing of your personal data as described in the Privacy Policy. nubo uses player data solely for the purposes of account management, fraud prevention, compliance, and where applicable, to improve platform services.

nubo will never sell player data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies strictly on a need-to-know basis and in accordance with applicable data protection principles. For full details of how nubo handles your data, please review the Privacy Policy.

12 Limitation of Liability

To the fullest extent permitted by applicable law, nubo, its directors, officers, employees, affiliates, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: your use of or inability to use the nubo platform; loss of funds resulting from authorised or unauthorised account access; interruption of service due to maintenance, third-party failures, or force majeure events; the outcome of any game, wager, or sporting event; or reliance on any information published on the nubo platform.

nubo's total aggregate liability to any player in connection with any claim arising from these Terms, regardless of the form of action, shall not exceed the total amount deposited by that player during the 12-month period immediately preceding the relevant claim.

13 Indemnification

You agree to indemnify, defend, and hold harmless nubo and its directors, officers, employees, affiliates, agents, and technology partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: your use or misuse of the nubo platform; your breach of any provision of these Terms; your provision of inaccurate, false, or fraudulent information; any claim by a third party arising from your conduct on the platform; or your violation of any applicable law or regulation.

14 Amendments to These Terms

nubo reserves the right to amend, update, or replace these Terms at any time. Where changes are material, nubo will provide at least 14 days' notice to registered players via the email address on record and via a platform announcement. Non-material clarifications and corrections may be published without prior notice.

The version of the Terms in effect at the time a player places a wager governs that specific transaction. Continued use of the nubo platform after any amendment has taken effect constitutes your acceptance of the revised Terms. If you do not accept any revised Terms, you must stop using the platform and request account closure before the effective date of the changes.

15 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which nubo is incorporated as an offshore operator. nubo does not submit to the jurisdiction of any Bangladeshi court in respect of these Terms.

In the event of a dispute between you and nubo, you are encouraged to contact the nubo support team in the first instance via live chat at [email protected]. nubo will endeavour to resolve all genuine disputes within 10 business days of receiving a formal written complaint. nubo's decision on all platform-related disputes, including game outcomes, bonus eligibility, and account status, is final once all available internal review steps have been exhausted.

If you are unsatisfied with the outcome of nubo's internal dispute process, you acknowledge that, given nubo's offshore operational status, your practical recourse options may be limited. nubo recommends that all players review these Terms and the platform's game rules before depositing funds.