nubo Privacy Policy
At nubo, the privacy and security of your personal data are treated with the same seriousness as the security of your funds. This Privacy Policy explains in plain English exactly what data nubo collects when you use the platform, why that data is collected, how it is stored and processed, and the rights you hold over your own information. We encourage you to read this document fully before registering.
How nubo Approaches Your Privacy
Before reading the full policy, the six principles below summarise how nubo thinks about and handles personal data. These principles guide every data decision the platform makes.
Purpose Limitation
nubo collects personal data only for specific, clearly stated purposes — account management, fraud prevention, payment processing, and platform improvement. Data collected for one purpose is never repurposed without your consent.
Data Minimisation
nubo collects only the data that is genuinely necessary for the purpose at hand. If a piece of information is not needed to run your account, process your payments, or keep the platform safe, nubo does not ask for it.
Security by Default
All data stored by nubo is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data within nubo's systems is restricted to staff with a direct operational need, under strict access controls and audit logging.
No Data Sales
nubo will never sell, rent, or trade your personal data to any third party for commercial gain. Data sharing with third parties is strictly limited to cases where it is necessary for the operation of your account — such as with payment processors or identity verification services.
Your Rights Are Real
You have the right to access, correct, and request deletion of the personal data nubo holds about you. These are not symbolic rights — nubo maintains a clear process for responding to data requests and commits to responding within 30 days of receipt.
Defined Retention Periods
nubo does not hold your data indefinitely. Each category of personal data has a defined retention period based on operational necessity and applicable legal obligations. When data is no longer needed, it is securely deleted or anonymised.
1 Who We Are
nubo is an online gaming and sports betting platform operating under the brand name nubo, accessible at https://nubo.bio. nubo is operated by an offshore entity and provides casino games, live dealer tables, slots, bingo, colour prediction games, and sports betting services — including cricket, football, kabaddi, and other popular disciplines — to players who voluntarily access the platform.
For the purposes of this Privacy Policy, nubo acts as the data controller in respect of personal data submitted by players and visitors to the nubo platform. This means nubo determines the purposes for which your personal data is processed and is responsible for ensuring that processing is carried out lawfully and securely.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the nubo support team by email at [email protected]. Please use the subject line "Privacy Enquiry" to ensure your message is directed to the appropriate team.
Scope: This Privacy Policy applies to all personal data collected through the nubo website at https://nubo.bio, the nubo platform's web application, and any communications sent to or received from nubo's support team. It does not apply to third-party websites that may be linked to from nubo's pages.
2 Data We Collect
nubo collects personal data in the categories described below. The specific data points collected from any individual player will depend on how they interact with the platform, the payment methods they use, and whether they complete identity verification.
| Category | Data Points Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID or passport number, photograph (where verification is required) | Account registration; identity verification requests |
| Contact Data | Email address, mobile phone number, residential address (city, district, country) | Account registration; profile updates |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet number, Visa / Mastercard last-four digits, transaction reference numbers, deposit and withdrawal history | Deposit and withdrawal transactions |
| Gaming Data | Game session history, wager amounts, game outcomes, bonus usage, session duration, active game preferences | During active use of the platform |
| Technical Data | IP address, browser type and version, device type and operating system, screen resolution, time zone, referring URL | Each platform visit (automatic collection) |
| Communications Data | Support chat transcripts, email correspondence, complaint records, feedback submissions | When you contact nubo support |
| Preference Data | Marketing communication preferences, responsible gaming settings (deposit limits, self-exclusion status, session reminders) | Account settings; responsible gaming tools usage |
nubo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gaming self-exclusion request, in which case it is processed solely for the purpose of administering the self-exclusion.
3 How We Collect Your Data
3.1 Directly From You
The majority of personal data nubo holds is provided directly by you at the time of account registration, during the completion of identity verification, when you make a deposit or request a withdrawal, when you contact the nubo support team, or when you update your account preferences or responsible gaming settings.
3.2 Automatically During Platform Use
When you access the nubo platform, certain technical and behavioural data is collected automatically by the platform's systems. This includes your IP address, device and browser information, session timestamps, pages visited, and in-game activity. This data is collected using standard web server logs and first-party cookies. It is used to ensure the platform functions correctly, to detect fraudulent or suspicious activity, and to analyse platform performance.
3.3 From Third-Party Service Providers
nubo may receive data about you from third-party service providers who assist with the operation of the platform. These include:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway partners) — who provide transaction confirmation data, payment status, and fraud risk scores.
- Identity verification providers — who confirm the authenticity of identity documents submitted during account verification.
- Fraud detection services — who provide risk signals based on device fingerprinting, IP reputation, and behavioural analytics.
nubo selects third-party providers carefully and requires contractual commitments to data security and appropriate use before any data is shared with or received from those providers.
4 How We Use Your Data
nubo uses the personal data it collects for the following purposes:
- Account creation and management: to register your account, verify your identity, maintain your profile, and enable you to access all platform features.
- Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions.
- Platform security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, bonus exploitation, and other prohibited conduct as described in the nubo Terms & Conditions.
- Responsible gaming: to administer deposit limits, session time reminders, cooling-off periods, and self-exclusion requests, and to monitor gaming patterns that may indicate problem gambling behaviour.
- Customer support: to respond to queries, complaints, and escalations submitted via live chat, email, or any other support channel.
- Legal compliance: to meet obligations under applicable anti-money laundering frameworks, to respond to lawful requests from competent authorities, and to maintain records required for audit purposes.
- Platform improvement: to analyse aggregated, anonymised usage patterns and game performance data to improve the nubo platform's functionality, content, and user experience.
- Marketing communications: to send promotional emails, bonus notifications, and platform announcements to players who have opted in to receive such communications. You may withdraw marketing consent at any time via your account settings.
No Automated Decision-Making: nubo does not use fully automated decision-making processes (including profiling) that produce legal or similarly significant effects on players without human review. Fraud and AML risk flags are reviewed by a human member of the nubo compliance team before any account action is taken.
5 Legal Basis for Processing
nubo processes personal data on one or more of the following legal bases, depending on the purpose of processing:
- Contractual necessity: processing that is required to perform the contract between nubo and you as a registered player — including account operation, payment processing, game provision, and support services.
- Legitimate interests: processing that serves nubo's legitimate business interests, where those interests are not overridden by your rights — including fraud detection, security monitoring, and platform analytics. nubo has conducted legitimate interest assessments for each processing activity in this category.
- Legal obligation: processing required to comply with applicable legal requirements, including anti-money laundering obligations and responses to lawful authority requests.
- Consent: processing for optional purposes where you have freely given specific, informed consent — principally the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
6 Sharing Your Data
6.1 Third-Party Service Providers
nubo shares personal data with third-party service providers only where necessary for the operation of the platform. All such providers are bound by contractual data processing agreements that restrict them to processing data solely on nubo's instructions and prohibit them from using nubo player data for any independent purpose. Current categories of third-party recipients include: payment processing partners, identity verification services, fraud prevention vendors, cloud infrastructure providers, and customer support tooling providers.
6.2 Game Providers
When you play games powered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical session data (such as session tokens and game result confirmations) is exchanged with the relevant provider's systems for the purpose of delivering the game. This data exchange is the minimum necessary for the game to function and does not include your full identity or financial details.
6.3 Legal Disclosures
nubo may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by law or where nubo has a good-faith belief that disclosure is necessary to protect the rights, property, or safety of nubo, its players, or the public. nubo will not disclose data beyond what is required by the specific lawful request.
6.4 Business Transfers
In the event that nubo undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by nubo may be transferred to the successor entity as part of that transaction. nubo will notify affected players of any such transfer via the registered email address at least 30 days before personal data is transferred to a new controller, and players will be given the opportunity to close their account before the transfer takes effect.
No Data Sales: nubo does not sell, rent, lease, or trade personal data to any third party for that party's independent commercial purposes. This commitment applies to all player data categories, including contact details, gaming history, and financial data.
7 Cookies & Tracking Technologies
7.1 What nubo Uses Cookies For
nubo uses first-party cookies — small text files stored in your browser — to maintain your authenticated session, remember your language and display preferences, and collect anonymised analytics data about how the platform is used. nubo does not use third-party advertising cookies or cross-site tracking technologies.
7.2 Types of Cookies
- Essential cookies: required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing you from using the platform.
- Functional cookies: used to remember your preferences such as display settings and responsible gaming configurations between sessions. Disabling these cookies means your preferences will not be saved.
- Analytics cookies: used to collect aggregated, anonymised data about page visits, session durations, and game engagement. This data is used solely to improve the platform and is never shared with advertising networks.
7.3 Managing Cookies
You can control or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in to your nubo account. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge. nubo does not currently support a cookie preference centre within the platform interface, but this is under consideration for a future update.
8 Data Retention
nubo retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Anti-money laundering record-keeping obligations |
| Financial Transaction Data | 7 years from date of transaction | Financial audit and compliance requirements |
| Gaming Session Data | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from last communication | Complaint handling and quality review |
| Technical & Log Data | 90 days | Security monitoring and fraud investigation |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Once a retention period has expired, nubo will securely delete or irreversibly anonymise the relevant data. Anonymised data may be retained indefinitely for aggregated statistical analysis, as it can no longer be linked to any individual person.
9 Data Security
nubo implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Encryption in transit: all data transmitted between your browser and the nubo platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to login sessions, payment flows, and all API communications.
- Encryption at rest: personal and financial data stored in nubo's databases is encrypted using AES-256 encryption.
- Access controls: access to personal data within nubo's internal systems is granted on a strict need-to-know basis. All staff access is authenticated, logged, and subject to regular review.
- Infrastructure security: nubo's platform is hosted on enterprise-grade cloud infrastructure with automated intrusion detection, DDoS mitigation, and regular security patching.
- Penetration testing: nubo's systems undergo periodic third-party security assessments to identify and address vulnerabilities before they can be exploited.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, nubo will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.
Your Role in Security: nubo's security measures protect data on the platform's side. You are responsible for keeping your account credentials confidential and for using a strong, unique password. nubo will never ask for your password via email, live chat, or any other channel. If you receive such a request, please report it to [email protected] immediately.
10 Your Rights Over Your Data
As a nubo player, you have the following rights in relation to the personal data nubo holds about you. To exercise any of these rights, please contact the nubo support team at [email protected] with the subject line "Data Rights Request". nubo will respond to all data rights requests within 30 days of receipt.
- Right of access: you have the right to request a copy of all personal data nubo holds about you, along with information about how it is processed and on what legal basis.
- Right to rectification: if any personal data nubo holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to erasure: you have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to nubo's legal obligations to retain certain data, as described in Section 8.
- Right to restrict processing: in certain circumstances, you have the right to request that nubo restricts the processing of your personal data — for example, while a rectification request is under review.
- Right to data portability: where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transferred to another controller where technically feasible.
- Right to object: you have the right to object to processing of your personal data that is based on nubo's legitimate interests. nubo will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Response Commitment: nubo commits to acknowledging all data rights requests within 5 business days and providing a substantive response within 30 calendar days. In complex cases where an extension is required, nubo will notify you within the initial 30-day window and provide an updated timeline.
11 Children's Privacy
The nubo platform is strictly an adults-only service. The minimum age to register and use nubo is 21 years. nubo does not knowingly collect personal data from any person under the age of 21. Age verification is conducted during the account registration process and may be requested again at any time at nubo's discretion.
If nubo becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately, any balance will be reviewed and returned subject to the Terms & Conditions, and all associated personal data will be deleted from nubo's systems within 72 hours of identification. If you are a parent or guardian and believe that a person under 21 in your care has registered with nubo, please contact the support team immediately at [email protected].
12 Changes to This Privacy Policy
nubo reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published at https://nubo.bio/privacy-policy with an updated effective date. Where changes are material — meaning they significantly affect the way nubo processes personal data or the rights available to players — nubo will notify registered players via the email address on record at least 14 days before the changes take effect.
Non-material updates, such as clarifications of existing practices, corrections of typographical errors, or formatting changes, may be made without prior notice. It is your responsibility to review this Privacy Policy periodically. The version of the Privacy Policy in effect at the time of any specific data processing activity governs that activity. If you do not accept any revised version of this Privacy Policy, you should stop using the nubo platform and contact support to request account closure.
Contact for Privacy Matters: For all privacy-related enquiries, data rights requests, or concerns about how nubo handles personal data, please contact the support team at [email protected] using the subject line "Privacy Enquiry". nubo takes all privacy concerns seriously and commits to responding promptly and transparently.
Ready to Play on a Platform You Can Trust?
nubo is built on transparency and fair play. If you have questions about your data, our support team is available 24/7. Otherwise, explore the platform and enjoy cricket betting, slots, bingo, and live casino — all secured by 256-bit SSL encryption.
nubo operates offshore and is not regulated by any Bangladeshi government authority. Users are responsible for compliance with their local laws. For adults aged 21 and above only.